A favourite book from my childhood, apart from all my Enid Blyton books, is this book by Margery Williams ” The Velveteen Rabbit”. It is a story about how toys, like people,become REAL when they experience love. The following is a conversation in the nursery between the Skin Horse and The Velveteen Rabbit:- “Real isn’t... Continue Reading →
As corporate functions go, HR has been the most unsettled when it comes to describing itself. Finance is finance. Marketing is marketing. And although, Human Resources left behind the ‘Personnel’ tag along with the metal filing cabinets a long time ago, the profession has never seemed entirely at ease with the names that replaced it...Continue... Continue Reading →
Some of our most common, ingrained expressions have damaging effects on millions of people – and many of us don't know we're hurting others when we speak. I like being deaf. I like the silence as well as the rich culture and language deafness affords me. When I see the word ‘deaf’ on the page,... Continue Reading →
René Carayol, visiting professor at Cass Business School, on the manifold benefits of adopting a customers-first mentality. Watch the video here.
Not everyone who speaks English is treated the same way. What happens when accent discrimination creeps in to our conscious and unconscious – and what do we do about our biases?...Continue reading
Bonjour les amis! I know for a fact that it's very important and useful to say 'Bonjour' before striking up a conversation in France. This little word can open many doors for you… Continue reading... Bon week-end!